When you call your software vendor for support, do you get a person that knows your name? More than likely the person on the other end of the line has no idea about your situation or business process. This can lead to support calls taking longer and sometimes getting less than adequate solutions to problems.
This is how Flashpoint can make a huge difference in the total cost of ownership or your accounting system. The person who implemented your accounting system will be the one supporting your software. So that when a question arises, the answer will have consideration of the full context of your specific business processes. This saves time by getting the correct answer sooner and it saves money by helping your business flower smoother.